shipping charges

Shipping charges will be added to your order.

Spain (except Islas Canarias) & Andorra 4,00€ Europe & Canary Islands 9,90€ (UK, France, Portugal, The Netherlands, Belgium, Luxembourg, Monaco. Germany, Denmark, Finland, Sweden, Austria, Italy, Ireland, Greece, Poland, Bulgaria, Czech Republic, Slovak Republic, Hungary, Romania, Slovenia, Estonia, Latvia, Lithuania, Cyprus.)
USA & Canada 14,90€
Rest of the world 17,90€

The shipping cost of the order will be automatically calculated according to the country of delivery. The shipping fees will be added to your order once your order is confirmed.

delivery fees for international returns

International shipments outside the European Economic Community might incur additional taxes, duties or customs fees. LCF cannot control or predict these additional costs that the customer may have to assume.

Please note that, you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. LCF cannot give you an estimate of the cost - charges vary around the world.

As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

delivery times

The delivery periods are calculated from payment confirmation. Orders are prepared and dispatched on working days from Monday to Friday.

Delivery periods since shipment from the Whare House to final destination:
Spain 2 – 5 working days
Europe, 5-10 working days
Rest of the World, 10-15 working days

free shipping over 180€

LCF offers free delivery over 180€, and will clearly indicate so on its website.

Free delivery will be applied to your order at the end of the buying process.

delivery status

All orders are shipped from our warehouse in Porto within 2 workings days. Once your package is shipped you will receive a confirmation e-mail.

shipping and collection

During the registration process at www.littlecreativefactory.com you will be required to register or provide your personal address information. The package will be delivered to the address you have stated as your delivery address. If you wish us to ship your package to an alternative address please state that address in the checkout process. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping with each order. A tracking number will be provided upon request. This number will allow you to track your package at all times.

Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes.

important information

We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays due to destination customs clearance.

insurance

LCF insures each purchase during the transit time.

returns

Returns should be made no more than 14 days after delivery date.
All exchanges are subject to availability from LCF stock, so please place a new order as soon as possible.

Contact us as soon as possible to contact@littlecreativefactory.com to request the return labels.

Returns will only be accepted if items are in perfect condition, with original labels and fully intact original packaging.

Customers are responsible for the returned product(s) until receipt by LCF. Any return should be returned no later than 14 days after LCF validation date.

LCF will not compensate for lost parcels during the return process.

refunds and changes conditions

Upon reception and validation of returned items in perfect condition, LCF will go ahead with the new shipment and process the agreed refund within 30 days, using the same payment method.

free shipping cost for returns for size changing

Cost of returning goods assumed by Little Creative Factory when, for instance, you have chosen the wrong size, or you want to change the product. Under these Little Creative Factory will asume shipping cost of the return. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that swimwear and underwear cannot be returned. The money will not be refunded for these returned items.
At the date of receiving your package, you have 14 days to return it.

We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

how to make a return

Any return should be communicated and validated by LCF. Please contact contact@littlecreativefactory.com. All shipping fees are assumed by Little Creative Factory, in the cases mentioned above . All returns must be clearly labelled as “returned goods” on any documents as well as on the parcel. All returned items must be accompanied by the original invoice.

Returns and Exchanges should be sent back with the card you receive in the package, fullfilling the reason of the return.


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